Shipping policy

We normally only use UPS or USPS for all shipments unless otherwise specified but we can always make it happen how you want your order to ship. There may be an extra fee due processing outside of normal circumstances if you want to use a different carrier than our normal ones. 

We ship most orders placed before 2pm Central Time the SAME DAY once payment has been approved. Exceptions to this include guitars, amplifiers, and drum kits that require setups and inspections and additional packaging time.  

All orders with 2-day delivery service will ship within one business day via UPS. Saturday delivery is not included, but is available for an additional service charge in most areas. 

If you have provided a PO Box, but the shipping method is UPS, please provide an alternate address below, in the event we are unable to ship to a PO Box due to size or delivery. 

We ship guitars via UPS Worldwide Expedited unless you request a different service. Arrival times may vary from country to country. Some large items such as bass guitars, drum kits, amplifiers, and speaker cabinets may not be eligible for shipping via USPS due to size limitations. Some brands cannot be shipped internationally due to manufacturer restrictions.

Feel free to message or call us with any questions. - If your order contains Brazilian Rosewood, or any other CITES restricted woods, your shipment might be delayed due to Customs processing standards that CME is subject to as the shipper. All orders requiring CITES documentation must ship to the buyer's residential address. If your country requires CITES import permits, please work with your local Customs agency to obtain these permits prior to shipment. 

 We are unable to ship to Russia due to the current trade sanctions.

Local Pickup: Live nearby or visiting the area? We offer local pickup for all our merchandise. Some items are located at our offsite warehouse, and may not be available for pickup the same day your order is placed. Once your order is ready, we will notify you via your provided email or phone number :)